Back in the day when the social web seemed new case studies and examples emerged like roadsigns in the fog. Rarely and eagerly sought.
Today, things are different and what was once rare is now expected. Such is the pace of change. So, here’s a crack at rounding-up some of the good things in one place before they get lost. Some you may know. Some may be new. I’ve veered away from posting the sort of content I’m helping to share on comms2point0. That’s more case studies, data and think pieces.
Celtic fans respond with cocoa pops to online Turkish fans who threaten to stab them
Turkish football fans have carved out a reputation for trouble in the past with knife attacks on rival supporters. So, when Fenerbache drew Celtic in Europe some armchair hooligans took selfies with knives threatening violence.
The response from the Celtic supporters was rather sharp. They could have threatened even greater violence in response. Instead they used the Simpsons-inspired hashtag #thatsnotaknife to respond with an arms race of their own. They took masked selfies with household objects including a spoon, a banana and a box of cocoa pops. As an example of an organic self-organised campaign it’s brilliant.
— Tony Clark (@tony1888c) August 30, 2015
Original link: Daily Telegraph.
2. Star Wars scenes as album covers
I’m really no Star Wars nerd. I really couldn’t tell you the name of the bar Hans Solo walked into in Return of the Jedi. Or was it Indiana Jones and the Temple of Doom? But this collection of mock retro album covers really is a fabulous thing of design.
Original link: cnet.com.
3. Australian batsmen Chris Rodgers and Steve Smith head through the Long Room at Lord’s
Another Ashes series and another victory for England. As ever, the two sides went head-to-head ov er social media to see who could produce the best content. Video emerged as a key battleground. Here’ is a clip of the two batsmen coming off the field through the historic Long Room. It works for me for being real-time, slightly geurilla, unpolished but giving behind-the-scenes content. It was shared almost 200-times giving a tidy digital footprint.
— Lord’s Ground (@HomeOfCricket) July 16, 2015
Original link: @homeofcricket.
4. The Humans of New York Facebook page
There are two sides to the internet. The good and the bad. The Humans of New York Facebook page is everything that’s good about the internet. It started as a photography project by a photographer. As he took the pictures the powerful human stories behind them came tumbling out. Sometimes they make me laugh and sometimes cry. Always they tell a story with humanity. This summer the page has visited Pakistan and Iran. Two countries whose web presence in my timeline is shrouded in darkness. The Humans of New York page let some sunshine in.
Original link Humans of New York Facebook page.
5. The Homes of Football
As the Humans of New York is to cities the Homes of Football Twitter is to football. Roy Stuart Clarke has been taking pictures of the sport for more than 20 years. He’s not interested in the action. It’s what happens away from the pitch that he’s more interested in.
— Mr Homes of Football (@HOMESofFOOTBALL) August 28, 2015
Original link: @homesoffootball.
6. Pages from Ceefax… revived
Back in the day you had two choices. You went to the paper shop and bought a paper and maybe they something on Stoke City. Or you used ceefax and turned to p312. It was the internet of the day and how I loved it. But then its faster and slicker younger brother the web came along and turned our heads. But a geek in a bedroom has rebuilt Ceefax and has taken a live news stream so you can watch today’s news again. Slowly.
Original link: pagesfromceefax.net
7. The Isles of Scilly Police Facebook page
This is as close to a perfect public sector Facebook page as its possible to get. Public servants talking like humans. There’s wit, humour and drama. All of it points towards the fact that there isn’t much crime there but if there is they are ready to strike.
Original link: Isles of Scilly Police Facebook page.
8. dorsetforyou.com’s social media directory
As new sites are created it’s sometimes hard to keep track of ones that have been started. That great Facebook page. What was it called again? Councils across Dorset – there’s seven of them – do collaboration while others just talk about it. They have a shared website and they’ve got a shared A-Z where people can find social sites from across the region.
Original link: dorsetforyou.com
9. The Official North Korea Instagram
Access to the life under the Pyongyang regime is closely restricted. But bizarrely, one of the few routes is via Instagram. The official North Korean government account @northkorea_dprk_today is one route that’s open. Propaganda posters, pictures of crops and smiling people prevail along with lengthy narratives in support of the socialist utopia. If you want to get a flavour of what the USSR would be like on social media it’s here. A historic oddity. No pictures of starvation or opponents getting machine gunned, however.
Original link: @northkorea_dprk_today.
10. RNLI crew rescue a man from a sinking ship
When the RNLI go to work they do it miles from view with no-one really to see. The trouble is that people love to see what they get up to. This footage from the onboard camera is raw and unedited but was seen by almost 3,000 on the Facebook page and more via mainstream media. This demonstrates the benefit of sharing the sweets by sharing access to those on the ground as well as the usefulness of video.
Original link: Peterhead RNLI.
Four times a year UK media industry watchdog Ofcom publishes a report on the media landscape.
Packed full of insight it is that rare thing of a free report that will help you if you work even just a little bit in digital communications.
It’s also a document that we often keen going back to so this time around we thought we’d fillet it and, because we love you, we thought we’d publish it in bite-sized chunks so it can help you too.
Much attention has been focussed on the fact that adults spend more time engaged with the media – eight hours 41 minutes – than they sleep which accounts fr eight hours 21 minutes.
More hidden in the report is the conclusion that the differing types of communicatin is leading to a generation gap. Where once post and the telephone was universal now young people only send a letter when they absolutely have to while the habit remains with older people.
The figures cover the first quarter of 2014.
An average day for a UK adult aged 16+ (selected)
2’58” watching live TV
1’19” listening to the radio.
0’40” recorded TV
0’36” websites or apps
0’29” phone calls
0’25” social media
0’15” newspapers (print or news website)
0’04” online news but not a news site
0’02” photo or video messaging
Popular UK social media sites
40.0 million YouTube
35.1 million Facebook
11.9 million Twitter
11.3 million LinkedIn
8.8 million Google Plus
0.9 million MySpace
0.4 million Friends Reunited
eBay overtook Amazon as the most popular retail site with 27.3 million users
Social media use by adults
2009 – 30 per cent
2010 – 40 per cent
2011 – 46 per cent
2012 – 50 per cent
2013 – 53 per cent
2014 – 54 per cent
Television 75 per cent
Internet 41 per cent
Newspapers 40 per cent
Radio 36 per cent
Adults spend more time – eight hours 41 minutes – engaged with the media than time spent sleeping (eight hours 21 minutes.)
We are getting used to following two things at once. We may watch television and use the internet at the same time as 11 hours seven minutes worth f media is consumed in that eight hours 41 minutes.
We watch two hours 58 minutes of TV a day.
There are 83.1 mobile phones in the UK.
8 hours a month is spent on Facebook
Mail has fallen 5 per cent in 12-months
20 per cent of adults didn’t get an item of post in the last week.
77 per cent of all UK households have broadband.
79 per cent of homes have a PC or a laptop.
61 per cent of all adults own a smartphone.
57 per cent of all adults use their mobile phone to access the internet.
44 per cent of all UK households have a tablet.
60 per cent of adults say that technology confuses them.
49 per cent say technology isn’t making a difference to their lives either way.
24 per cent say technology is harming their lives.
16 per cent live in a mobile phone-only home.
Radio remains popular but is falling from 24.3 to 21.5 hours a week.
71 per cent of audio activity is radio.
2 per cent have used 3D printers.
82 per cent of households have an internet connection.
66 per cent say that they rely on the post.
46 per cent say they email fr work purposes out-of-hours.
23 per cent say they email about work while they are on holiday.
80 per cent say flexible working makes it hard to switch off.
51 minutes a day is social media use.
37 per cent of their time spent using the media is spent on watching TV.
2 per cent of their time spent using the media is spent on print media.
16 per cent of their time spent using the media is spent on text.
94 per cent watch live TV.
77 per cent use email.
71 per cent send SMS messages.
18 per cent of their time spent with the media is spent on social media.
41 per cent of adults use the internet to consume news.
Adults over 65
50 per cent overall have internet access at home.
66 per cent of adults 65 to 74 have internet access.
6 per cent of their time spent using the media is spent on print media.
49 per cent of their time spent using the media is spent on watching TV.
7 per cent of their time spent using the media is spent on text.
19 per cent play games on social media – the highest of any age group.
Young people aged 16-24-years-old
74 per cent use a social network.
4 and a half hours is the time they spend on media activity every day
If they use it they’ll spend one-and-a-half hours using social media a day.
They are watching less TV a day than they did. This has fallen to 148 minutes a day from 154
60 per cent get their news online – three times the amount of other adults.
1 per cent of their time spent using media is spent on print media.
24 per cent of their time spent using media is spent watching TV or films.
23 per cent of time spent using media is spent using text.
Young people aged 12-15
30 per cent are likely to use print media – half the adult average.
36 per cent of their media time is spent on social media – double the rate of adults.
Young people aged 6-15-years-old
60 per cent use a tablet.
75 per cent say they wouldn’t know what to do without technology.
70 per cent say they tell friends and family about new technology.
18 per cent use Snapchat.
Young people aged six-11-years-old
26 per cent of their time using the media is spent using social media.
Digital TV take-up has risen from 84 per cent in 2008 to 95 per cent.
Smart TVs – web enabled TVs – have risen by five per centage points to 12 per cent in 12-months.
Smart TVs account for 45 per cent of TVs sold in the UK.
With social media dedicated frontline people can brilliantly provide a human face to champion the work an organisation is doing.
Morgan Bowers, Walsall Council’s senior countryside ranger, is a pioneer of this approach and has worked to innovate around how people outside the comms team in the public sector can do to really connect with people.
Seeing what she does blows away any institutional objections that comms people may have to opening up the gate to allow people outside comms to use social media. She connects using Twitter, Facebook, Scribd and a range of platforms not because they are there but because they serve a useful purpose.
Morgan is what happens when you open up social media use at an organisation to allow people to use social tools not as a one-off project but every day.
For my own part, I’m hugely proud of Morgan because I helped shape the open door access for frontline staff when I was at Walsall Council. In short, this was an appproach which saw people invited to come forward with ideas on how they could use social media. If their manager was fine and they were willing to have a chat we let people get going. One thing we did make sure of was that we got people to undergo some basic training for a couple of hours wiith a reminder that the code of conduct still applied online as it does offline. We also had six golden rules based around common sense that we asked people to abide by. Then we let them get on with it and were at the end of a phone if they needed help.
I’ve lost count of the number off times during training I’ve pointed to what Morgan is doing.
So, it was great to catch-up with her sat on a log in the middle of Merrion’s Wood surrounded with birdsong to chat to her to create a Soundcloud podcast you can hear here:
Morgan started the @walsallwildlife Twitter account in March 2011 which has grown to 1,700 followers. She looks to update every working day and finds that pictures work well. This may be a newt survey or volunteers repairing a fence. She’ll look to respond to people and will try and answer when people have a question. For events, the real time element of Twitter works really well as well as joining in wider discussions.
If you’ve ever wondered if my willow bird boxes are just for decoration…. pic.twitter.com/jM355vG97C
— Morgan Bowers (@TheReremouse) July 25, 2014
With more than 300-people added to her email list people who aren’t on social media can still keep in contact. If you come to a session you can get added to the mailing list to get updates on events being staged by the Walsall Council countryside services team.
For Morgan, the people liking her page are more from Walsall than further afield. Why? Maybe this is because Walsall people sign-up for it and when they comment thekir friends comment when they see them commenting or sharing an image. It becomes self-fulfilling but people are less inclined to click on a link to navigate away on Facebook than they are with Twitter. But they are more likely to share an image and ask what that particular plant or animal is.
Pictures are taken by Morgan at events and while she is out and about and then posted to her own Flickr stream as a record of where and what things have been done.It builds up a useful image library not just of the places Morgan looks after but provides sharable content that can drive traffic.
In the old days there used to be a telephone number and an answering machine and an email address too. Now, the eventbrite platforms allows Morgan to issue tickets for events for free.
Being passionate about wildlife Morgan was keen to get information out about the bee populations in Walsall and how people could help. She created a download which was titled very ambitiously The Bees of Walsall: Volume One. It got 2,000 downloads in a short space of time. If a niche subject like bees and Walsall can achieve wuite a lot in a short space of time just imagine what will happen with a more mainstream subject that people are really, really keen to hear.
Morgan has recorded audio trails around places like Merrions Wood in Walsall where she can record short sound clips. She makes QR codes on laminated paper cheaply and then puts them up across the wood so people with smartphones can directly access the clip. The beauty is that it is cheap to do.
What’s the downside?
Is it all good? Are there times when there is a chalk mark in the downside column? Absolutely. ForMorgan, the grey area between work and life can be a problem. She has her own Twitter account where she can talk about other things on days off. But she does often respond when someone on Friday night asks what to do with a baby bird.
So, what’s Morgan‘s return on investment?
For Morgan, the drive for using social media is not to do it for the sake of it but to connect with people. Still do the traditional commss like the press release to reach some people but overwhelmingly the web of Twitter, Facebook and email can be the way that Morgan sells out her activities and sessions which is an important way that she can quantify how effective her and her department is.
The Meteorwatch events that draws people to Walsall venues to help observe meteor showers has gone from attracting just 20 people to brining along up to 3,000 people which is a staggering figure.
A short clip of Morgan talking about her work
So, it was great to be able to sit down with 12 of them and talk to them about social media and how it could work for them. Walsall Council countryside ranger Morgan Bowers came along too and I’ve hardly finished a training session over the past few years without pointing to her as an excellent example of what a frontline officer can do with social media.
For those that don’t know she blogs, she tweets, she Facebooks and she posts images to Flickr. She’s also written an e-book entitled with great confidence and surity ‘The Bees of Walsall Vol: 1.’ Almost 2,000 people have downloaded the e-book which for me redefines how you should approach an audience.
Firstly, here are some links which show what is possible. It’s vital to look outside of the sector that you work in which is what we did here.
Some basic principles
‘Organisations Don’t Tweet People Do’ is a book by Euan Semple. Even if you don’t buy the book – and you should it’s great – then think of the clear advice that sentance gives. Human beings respond to human beings and not logos.
‘The 80/20 principle’ is a good way of looking at a great many things. On the social web it works out as 80 per cent conversational and 20 per cent the stuff you really want people to know. So be sparing with your library events and talk – and share – about other things.
Good social media
Appliances Online Facebook – because they have more than a million Facebook likes by good online customer service done in a human voice: https://www.facebook.com/AOLetsGo?fref=ts
Sandwell Council Facebook – because there isn’t a Facebook page anywhere in the public sector that is done better than this West Midlands council https://www.facebook.com/sandwellcouncil?fref=ts
DVLA’s I Can’t Wait To Pass My Driving Test Facebook page – because it shows that putting aside thr logo and even the name of the organisation works if you get the people to pay attention to pay attention: https://www.facebook.com/mydrivingtest?fref=ts
PC Stanley on Twitter – because it shows a human face in an organisation from a West Midlands Police officer: https://twitter.com/PCStanleyWMP
PC Stanley blog – because it shows a human face and talks about anonymised aspects of police procedure that most people don’t know about http://pcstanleywmp.wordpress.com/
Storify Streetly floods – because it shows how social media reacts in a crisis and how a trusted voice from police, fire and council online can fill the news vacuum http://storify.com/danslee/social-media-and-flooding-in-streetly-walsall
Facebook in libraries
Facebook works best updated two or three times a day with sharable content. Pictures work well. So does video. Be engaging and informal.
100 Libraries to follow on Facebook – blog http://www.mattanderson.org/blog/2013/01/31/100-libraries-to-follow-on-facebook/
British Library https://www.facebook.com/britishlibrary?fref=ts
Library of Congress https://www.facebook.com/libraryofcongress
New York Public Library https://www.facebook.com/nypl
Halifax Public Library https://www.facebook.com/hfxpublib
Birmingham Library https://www.facebook.com/libraryofbirmingham
Realtime updates work well. Pictures too.
Author Amanda Eyereward https://twitter.com/amandaeyreward
Author Carin Berger https://twitter.com/CarinBerger
100 Authors http://mashable.com/2009/05/08/twitter-authors/
Birmingham Library https://twitter.com/TheIronRoom
Orkney library https://twitter.com/OrkneyLibrary
Waterstones Oxford Street https://twitter.com/WstonesOxfordSt
Essex libraries https://twitter.com/EssexLibraries
Just for you here are a few examples of tweets:
— Orkney Library (@OrkneyLibrary) February 20, 2014
— Waterstones (@Waterstones) February 14, 2014
Images are powerful
Images work really well and there are a couple of resources. You can link to images you find anywhere. It’s the neighbourly thing to do and you are driving traffic to their website so people will be fine about that.
You can link to Flickr which is a depository of more than five billion images. See the Libraries Flickr group here: http://www.flickr.com/groups/librariesandlibrarians/
But remember not to abuse copyright. Don’t ever right click and save an image hoping you won’t get found out. There’s a Google app for just that. But what you can use are images which have been released with a creative commons licence. Basically, creative commons allows the re-use of pictures so long as you meet basic criteria. There are several types of licence so check to see which licence has been attached. Often people will be fine for re-use so long as you attribute the author and link back to the original image.
Search the Compfight website ticking the creative commons search button http://compfight.com/
Have a look at Wikimedia which has a lot of specific content. If you are after a creative commons image of Jack Nicholson or The British Library search here: http://commons.wikimedia.org/wiki/Main_Page
You can brighten up book discussions amongst reader groups, or author visits, or bounce and rhyme stories by recording them with people’s permission and post them to Audioboo or Soundcloud. These are applications that gives you three minutes of audio that you can share with the web or embed in a webpage.
Here is author WHJ Auden readingh one of his poems: http://ht.ly/tSdv6
Blogging is made for libraries and librarians. You can host discussions here and allow for comments on different aspects of the library.
Literary blog http://www.internetwritingjournal.com/authorblogs/
Video works great. You can make your own or maybe there is some content around a theme you are looking for. The First World War, for example. Create your own channel or search and share what is there. Look out for the comments section here. They can be a bit ripe.
Birmingham Library http://www.youtube.com/user/LibraryofBham2013
Southend library reading group http://youtu.be/dEh7fBfB_O4
But where will I get the content from?
It’s amazing how once you take a few doggy paddle strokes in the shallow end that all this makes sense and you start over time to get a return on the time you put in. There are no quick fixes. A few minutes a day will help you and as with anything what you get out is what you put in.
Here are 11 things you could do as librarians
1. Record an interview with an author on Audioboo or Soundcloud and post to your Facebook, Twitter or email list.
2. Post details of events to your social media accounts. Use something like hootsuite to schedule when the messages appear so if needs be repeat the message at a time when more people are likely to be around. Lunchtime, first thing in the morning and evening are times when people tend to be online more. Don’t forget though, if you are cancelling the event, to unschedule any queued content.
3. Share things that other people have posted. If it is in your geographical area and a public sector or third sector organisation have posted something share it or retweet it. You’ll find that they’ll be more inclined to do the same.
4. Use a popular hashtag on Twitter around a TV programme. Check the schedules. A link to a book or DVD on dancing or dress making with sequins may work with the hashtag #strictly while Strictly Come Dancing is being shown on a Saturday night.
6. Use an image of a cat from compfight that has a creative commons licence – see the above – to illustrate a campaign on cats and other animals. What you have on your display shelf or window can be repeated online too.
7. Create a Facebook group or a Google group – which works with email – for a reading group.
8. Post book reviews from librarians on your website and onto the social web.
9. Take a picture – with people’s permission – of people using the library or people taking part in an activity.
10. Be creative. Ignore all the above and use your imagination. Make your own case studies.
11. Install WiFi.
Who needs books? http://www.flickr.com/photos/boltron/6175154545/sizes/l/
Sitting reading http://www.flickr.com/photos/jstar/345712329/sizes/o/
Library search engine http://www.flickr.com/photos/47823583@N03/4993073773/
800? Really? Absolutely.
Chances are if you leave your house you’ll have come across something that the sector has done or helped with.
Trouble with such a vast thing that most people struggle to name more than half a dozen things that local government does.
“The council? They empty my bin and gave my next door neighbour planning permission for their horrible extension,” may be a common answer.
The struggle of how to tell people what local government what they get for their council tax is a timeless one and never been more important.
One way to tackle it is the Local Government Association’s Our Day which aims to put Twitter in the hands of some of the unsung heroes who do some of the unseen jobs.
Back in 2011 at Walsall Council I was part of a team which was the first in the country to use Twitter in real time to tell people what a council did across 24-hours. It won the inaugural LGComms social media gold award. It’s a model of communicating with people that quiet fascinates me. It breaks down barriers. It shines a light. It informs and educates.
Some tips on live tweeting a Twitter event
There’s lots of different ways but here’s some things to bear in mind.
Everyone thinks their day job is boring. But everyone else finds it interesting. That may be your 12th pothole of the day. But you use what to fill it? And it’s outside the school my children go to, you say? And the council has done 4,000 so far this year?
Routine tasks build a broader picture. You’ve got a team that cuts overgrown hedges. They do it every day. I didn’t know that. They’ve done 11 streets today. That’s important to the people who live in that street that is now safer to walk in at night. Tell them where and when.
Pictures work better than text. People are four times more likely to open a link to a pic than a link to text.
Yes, you can talk about programmed work. If you are collecting bins in those three estates then tell people. (See: routime tasks build a broader picture.)
Sharing the sweets is a good idea. Get the librarian to talk about her day on a library account. Get the museum to do something on theirs. All of a sudden it makes sense to have different voices.
Use the main account for sharing the other accounts. You won’t want to run everything through one account. Use several. Create some if you have to.
Get people to channel shift. If you’ve got a web form to report potholes promote it.
News is people. My old editor’s maxim rings true. Talk about the people who do the service. Bob the lifeguard or Keith the caretaker who has been doing this job for 12-years.
Capture it and share. Create a storify to allow you to capture what was said at 2.37pm that Monday afternoon. Tell people and embed the library’s story on the library pages. It’s more interesting.
Schedule some content. If you are sure it’s going to happen and to save you some time you can schedule content via something like hootsuite.com. It’ll lay down some background noise for you.
Avoid Twitter gaol. This is where Twitter doesn’t like you posting more than a certain threshold and thinks you are a spammer. Avoid going over 20 tweets an hour from one account and you should be okay.
Capture it and share it internally. More than anything an event on Twitter will be an internal comms thing. You’ll be telling staff about the organisation they work in. You’ll also be telling people about social media who just think it’s Stephen Fry eating breakfast.
Have fun. Be creative. Tell your story.
Creative commons credits
The @soldieruk Twitter aims to set out military best practice for social media use both for the job but also in military personnel’s private life.
Part teacher and part digital Military Policeman the account also taps people on the shoulder to let them know they’ve strayed across the line.
It’s also fascinating to watch how they strike the balance between adopting a voice that’s somewhere between the parade ground and the water cooler. A retro profile pic and reminders that ‘careless tweets sink ships’ does this rather well.
There are more than 200,000 British servicemen and women. There’s no way the digital genie can be put back into the bottle and it’s clear that social poses a real danger to the MOD as well as opportunity. It’s not just the giving away of troop movements that’s an issue. It’s the personal data that can put individual service personnel in harms way too. The murder of a soldier in Woolwich shows this.
When one serviceman tweeted about the far right English Defence League they were met with this from @soldierUK.
@exsacerdotal The views of the EDL, (like any extremist motivated group) are contrary to the core ethos & values of the UK Armed Forces.
— SoldierUK (@SoldierUK) June 2, 2013
There’s also more general messages too…
Are you running a Mil WAGs Facebook group? Think about making it a closed group and verifying members. #BeSafeOnline
— Roger Noduff (@Walter_Mitty007) May 31, 2013
In addition, there is general advice on how to use social media and to stay safe online. It’ll be interesting to see how the account pans out. Certainly, by embracing digital the MOD stand a far better chance of knowing the risks, pitfalls and opportunities. But with so many accounts to keep an eye on is just one team enough?