Posted: December 27, 2015 Filed under: communications | Tags: 2015, 2016, comms, cuts, digital, email marketing, housing, linkedin, local government, PR, predictions, Public Relations, public sector, video, virtual reality, VR
The best political reporters don’t make predictions, Judi Kantor once said.
So, seeing as I’m not a political reporter for the last few years I’ve made predictions about what may happen in my corner of the internet.
Looking forward, 2016 will be my seventh year of blogging, my 23rd year in and around the media industry and fourth year in business. I’m struck by the pace of change getting faster not slower. It’s also getting harder.
Last year I made predictions for local government comms that both came true and failed. Ones I got right? Some councils no longer have a meaningful comms function. Evaluation become a case of do or die. People who bang the table and say ‘no’ to stupid requests will stand a chance. Those who don’t won’t. There are fewer press releases. Video did get more important. Customer services, social media and comms need to become best friends. Facebook pages did become less relevant unless supported by a budget for ads. Linked
I was wrong about some things. There was experimentation with social media and new platforms like Instagram, whatsapp and snapchat were experimented with. Not nearly as much as people need to.
The jury is out on content being more fractured. There are still too many central corporate accounts and not enough devolved. I’m still not sure that enough people are closing failing social media accounts.
Public sector comms in 2016…
For the last few years I’ve looked at social media in local government. But the barrier between digital and traditional has blurred and the barrier between sectors also blurs so I’ve widened it out.
The flat white economy will form part of the future. Economist Douglas McWilliams gave the tag to web-savvy freelancers and start-ups with laptops. To get things done in 2016, teams buying in time and skills for one-off projects will become more common.
There will be more freelancers. There’s not enough jobs to go around and more people will start to freelance project to project. Some will be good and some bad.
Video continues to grow massively. For a chunk of the year I talked about Cisco estimating that 70 per cent of the web would be video by 2017. By the end of the year some commentators said that figure had already been reached. People are consuming short-form video voraciously. But can you make something that can compete with cute puppies?
LinkedIn will be the single most useful channel for comms people. Twitter is great. But the convergence of job hunting, shop window and useful content will push LinkedIn ahead.
Successful teams will have broken down the digital – traditional divide. They’ll plan something that picks the best channels and not have a shiny social add-on right at the end.
Say hello to VR video. By the end of 2015, the New York Times VR – or virtual reality – videos broke new ground. These are immersive films viewed through a smartphone and Google cardboard sets. By the end of the year the public sector will start experimenting.
The most sensible phrase in 2016 will be: ‘if it’s not hitting a business objective we’re not doing it and the chief exec agrees with us.’ Teams of 20 have become teams of eight. You MUST have the conversation that says you can’t deliver what you did. It’s not weakness. It’s common sense. Make them listen. Or block off three months at a time TBC to have that stroke.
‘Nice to have’ becomes ‘used to have’ for more people. As cuts continue and widen more pain will be felt by more. Some people don’t know what’s coming down the track.
People will realise their internal comms are poor when it is too late. Usually at a time when their own jobs have been put at risk.
Email marketing rises. More people will realise the slightly unglamorous attraction of email marketing. Skills in this area will be valued.
As resources across some organisations become thinner the chances of a fowl-up that will cost people lives increase. It probably won’t be a one-off incident but a pattern of isolated incidents uncovered much later. The kick-back when this does emerge will be immense. For organisations who have cut, when this emerges the comms team will be swamped. At this point the lack of functioning comms team will become an issue and the pedulum may swing back towards having an effective team. For organisations who have retained a team, this will be a moment to prove their worth.
Comms and PR continue to become female. A trend in 2015 was the all-female team. This will eventually percolate upwards towards leadership.
Comms and PR will get younger. Newsrooms when they lost senior staff replaced them with younger people. This trend will continue to be replicated.
As the pace of change continues training and peer-to-peer training will never be more important. Teams that survive will be teams that invest in their staff. And encourage staff to share things they are good at.
Speclaist generalists will continue to be prized. That’s the person who can be really, really good at one thing and okay to good at lots of others.
And a prediction for 2020
Those people with a willingness to learn new skills and experiment will still have a job in 2020. Those that won’t probably will be doing something else. Don’t let that be you.
Creative commons credit: https://flic.kr/p/6Ha4tJ
Posted: December 28, 2014 Filed under: local government | Tags: comms, local government, predictions
For the last few years too stuffed with mince pies I’ve blogged some predictions on local government comms. It’s all about jet packs and Robot butlers.
Here’s a look at last year and what I got right and wrong.
What did I get right?
Comms teams overall have got smaller although a minority have grown. A survey comms2point0 ran for LGComms showed 57 per cent working in teams that have shrunk since 2008. Anecdotally, there have been fewer heads of comms as the duties are shared for cost saving. Better evaluation remains to be needed. Local government comms has become become the poor relation of public sector PR. It looks on with envy at others’ budgets. Digital comms has continued to go mainstream but there is lipservice to it. Many teams have been outsripped by the pace of change.
Anecdotally, poor internal comms remains.
What did I get wrong?
Digital comms has not stepped-up a gear from simply tweeting press releases to tackling the really thorny problems. That’s a source of real worry. Elsewhere, social media remains a frontline task but the pace of change here has slowed. There was no major emergency where social media shone.
Too early to say?
Comms teams still need content creators although this hasn’t happened. There will be more shared comms teams. People will look at how this can work across a geographical area and also between authorities.
So here are 11 more for 2015
Some councils will no longer have a meaningful comms function. Cut to the bone, they will do little more than answer the phone and answer media queries.
Social media will stall. After early innovation, the time and space to experiment as part of the day job has gone. The door has closed. Twitter and Facebook will be it.
New platforms continue to go untouched. As new platforms grow and develop like SnapChat, Instagram and WhatsApp there will be no capacity to experiment with them leading to a section of the population disenfranchised.
Evaluation will become a case of do or die. With budgets being cut, the comms team needs to justify what it does before it is cut. Unless they can look finance in the eye and demonstrate why they should live they will go.
People who bang the table and say ‘no’ will stand a chance. Those who don’t won’t. There has never been a more important time to say ‘no’to meaningless fire-and-forget blunderbus comms. But this argument needs to be one had strategically as budgets tighten. Comms teams can deliver real change at a time of problems. But they need to fight their corner.
There will be fewer press releases written for fewer newspapers. An easy one. At some point someone will notice and ask what the point of comms teams are. The window where people can get their story straight is about to end.
It will get more fractured. Content tailored for those keen on one country park or a care home needs to be created and be more sharable. This is where comms teams can help and enable service areas.
Video gets more important. But the skills need to be learned.
Social media accounts need to be reviewed and closed. That arts centre that played their face for a Twitter account and then updated it three months ago? It needs to be taken down. There is too much bad digital in local government.
Customer services, social media and comms need to become best friends. At present, this is happening sporadically. This needs to be hapening everywhere… and six months ago.
Facebook pages will become pointless unless supported by a budget for ads. This is the reality which many are struggling to catch-up with.
Creative commons credit
Mobile and cutting: https://www.flickr.com/photos/48503330@N08/5871393799/