A few days ago I was asked for a business case to show why you shouldn’t use ‘work’ accounts to log into your corporate page.
By ‘work’ accounts I mean those accounts that have been set up back in the day to access Facebook.
You know the kind of thing.
First name: Oxdown Second name: Comms.
Or maybe First name: Dan Second name: Work.
Facebook has a really simple name for these clever accounts. it calls them ‘fake’.
Because Facebook’s Terms of Service say that you’re allowed one account and that has to be the real you. Anything else is fake. I’ve blogged about this before but here are two links to point at sceptics.
Fake accounts are against Facebook’s rules
If your account isn’t the real you you’re breaking the Terms of Service and you may log on one day and find that it has been deleted without warning. I’ve heard several accounts of teams losing access to pages through this route.
Facebook’s half a billion deleted accounts
As a yardstick of how serious is at this deleting fake accounts caper lets look at their actions.
Data from the company reveal that it deleted almost 600 million accounts in the first quarter of 2019 alone.
So in other words, no, you shouldn’t and yes, they will.
No, you won’t be inundated with alerts
One regular justification for having fake accounts to log in with is because people don’t like the idea of getting notifications from pages in their downtime away from work. I get that. You can disable notifications on the page. Job done.
If that still doesn’t float your boat the answer is don’t be a page admin.
PUNK ATTITUDE: Today’s comms person needs to learn three chords and form a band over and over to still have a job in 20 years timePosted: July 17, 2018
It’s funny how two things collide and you start thinking about things in new ways.
Take today. I’m reading Jon Savage’s history of punk ‘England’s Dreaming.’ It talks of Sniffing Glue fanzine’s revolutionary advice on forming a band. Learn two chords. Then a third. Now form a band.
Why? Because punk was simple. Anyone could do it. You needed a lot of attitude and some talent.
Later today, I’m reading Paul Sutton talking about the music industry and how society will change in 20 years time when there are those who’ve only ever known social media.
It got me thinking.
Never mind society. Will there even be a place for today’s comms people in a world in 20 years time when there are people around who’ve always known social media?
Your music collection is shaped by someone you’ve never met
Here’s a story. Bear with me. Once, when I worked in local government comms I worked with the museums service on an exhibition to celebrate the life and career of a bloke called Steve Jenkins.
The exhibition ‘Kylie, Britney, Justin and Me’ was about Steve’s behind-the-scenes role in the music industry across 25 years. He was a hugely powerful figure who had a role in more than 140 top 40 UK hits. He was part of the talent-spotting team that signed Britney Spears as part of a two year project to find the new Madonna. He was MD of Jive Records and the marketing brains behind Stock, Aiken and Waterman. He is a fascinating bloke.
He was also a press officer’s dream. Pete Waterman? They both used to plan campaigns in the back of a car going to Walsall games. Or the time they HAD to get Kylie’s album in the Top 40 or Pete faced ruin. They did. Just. And a pop star was born. Boom.
I met Steve back in 2009 and we’d only just started to use social media. He was intrigued by it. I’d love to go back and use what I’ve learned to promote it.
Save yourself by being a geek
Steve Jenkins got good because he was a geek about music and how the charts worked. As a record industry marketeer, he discovered that by promoting your record in Woolworths on a certain day with certain strategies would be the difference between a new entry at 38 – and the boost of a mention on Top of the Pops – and one that would stall at 42 and sink without trace. So, he signed an exclusive deal with Woolworths that saw only him place promotional content in their chain of stores. If you were a record exec who wanted to break top 40 you’d have to deal with him and his marketing company.
I often think of Steve when today I hear comms geeks speak about a way they’ve maybe got the algorithm to work for them. You’ve got to know the topic, love it, be able to take it apart and put it back together again and think about nothing but it when you’re walking down the street.
And once you’ve cracked it you need to do it all over again.
Why is this relevant?
To understand ANY landscape you need to be a geek and that won’t change. How people use social media shifts rapidly. For people who’ve only known social media understanding it in 2038 would be no trouble. They’d be fascinated by it but would they be a geek about it? Some will. Some won’t.
What the landscape will look like in 20 years
Today, it’s fine to have a range of traditional and digital skills. But the dial is turning slowly towards digital and it’s not turning back. Two things not to be fooled by? That the future will be 100 per cent digital. Or that your ability to write a press release will save you. It won’t. There was a pitch at commscamp last week about Analogue Comms and what role it still plays. If I’d have gone to that session I’d have said that what we’ll need are not skills but an attitude.
Your challenge? You’ll have to float and adapt
But the big challenge for those of us around today and who want to be in 20 years is in attitude. You’ll need to be able to float and adapt. Lessons learned in the early days of the internet are already as out-of-date as 1976’s payola tricks for today’s music pluggers. Those who have made their name in working out what the social web is for need to know this.
The gap between head frying innovation and mundane expectation has never been shorter. Once, telling people election results on Facebook in real time was ground-breaking. Today? That’s bread and butter.
When Punk came, new lessons had to be learned.
History tells us that not everyone will adapt.
To survive, you may have to ditch every single thing you know.
You’ll need to learn three new chords and form a new band.
Over and over.
That’s going to be your challenge.
Excited by that yet?
Picture credit: Eddy Van 3000 / Flickr
It’s a fascinating time to be a comms person… new tactics emerge and old ones fall away.
But like anything, your decisions should be driven less by the shiny and what will get you results.
So, Facebook Live. It’s something I’ve been fascinating by for some time.
The idea is quite simple. You post to Facebook and you have the option to create a live broadcast from your device’s camera as simply as posting some words.
But where does it fit into the landscape?
It’ll help you beat the Facebook algorithm
Being admin of a page used to be such fun. You posted something and your audience saw it, liked it, commented on it and shared it. You sat back and took the applause. But since Facebook Zero and Mark Zuckerburg’s announcement earlier this year that you’ll see less from pages and more from friends and family that’s long gone.
Right now though, use a Facebook Live broadcast and you’ll be reaching more people.
But what do we do?
Here’s where it gets interesting because you are really not hemmed in right now by convention. We’re all learning but please, for heaven’s sake, look outside your sector to see how others are doing it.
Sure, think calls to action. But also see your broadcast as educational, fun and interesting that will build your audience for a time when you really want them to do something. A social channel that’s just one long call to action isn’t fun.
Broadcast because the value is to be in the right place at the right time
English Heritage look after Stonehenge. This collection of Neolithic stone tablets has fascinated people for thousands of years. At the moment of winter and also summer solstice the sun shines perfectly at an angle. It is a special place to be. So a live broadcast of the moment and the build up to it makes sense.
Broadcast because you’ve got something visually interesting
National Rail celebrated the longest day of the year with a live broadcast from a GoPro in the train driver’s cab of the Aberdeen to Plymouth service. This is the longest in Britain and runs through some stunning scenery.
It says that the country is amazing, that as a feat of engineering its incredible and also that National Rail understand how the internet works.
Some kickbacks emerged when it was admitted that the video was not as live but the playing of a video recording. But I get that. But then again, what would a livestreamed suicide do for anyone? Or for the organisation’s reputation if the train broke down?
Broadcast because you are commenting on breaking news
Look at what newspapers are doing. They don’t call themselves newspapers anymore. They’re media companies that happen to produce some print.
When the football fixtures were published my team Stoke City’s local media company ran a Facebook Live to run through them. Leeds away is first up. They incorporated comments from readers – or should I see viewers – too.
The camera work wasn’t amazing. It doesn’t have to be.
Broadcast for a Q&A
Over in the Public Sector Comms Headspace Facebook group I’m admin of, we ran a Q&A ahead of GDPR on how they may affect websites.
From the more than 2,000 members of the group we had more than 900 views and more than 50 questions and comments which was fine with us. We’re a niche but highly active forum.
If you’re a member you can see the broadcast here. But as the stream went into a closed group we can’t embed it elsewhere on the internet.
The topics you can live broadcast are pretty wide and vast. I’ve blogged more than 30 of them here.
So, if that’s the topic, how do I do it?
I co-deliver workshops on live video skills that goes into the planning and the delivery using some handy BBC principles.
Before you go live, run a test broadcast where you broadcast only to yourself. You can select ‘only you’ from the settings before you hit post. This allows you to see if your device can be help landscape or has to be held in upright portrait mode. At a big set-piece event like an election count you’ll need to be aware that media companies will more than likely be broadcasting.
But what if my audience isn’t on Facebook?
Then don’t use Facebook, you big silly. With Twitter, Periscope is the live app of choice and instagram and YouTube have their own functionality. But the numbers behind Facebook make it important.
I’ve heard it said that people are leaving Facebook. The stats don’t support that globally although I’ve heard of people leaving the platform in the wake of the Cambridge Analytica saga. That’s fine. I get it. But until there is a better way of sharing cat videos the mass audience isn’t leaving Facebook anytime soon.
I’m @danslee on Twitter and dan@comms2point0. If you hate missing out on the good stuff subscribe to my weekly email here.
Three years ago I was sitting at my desk working through a social media review of an organisation.
The Facebook and the Twitter were okay. Good in places and poor in others.
But the wheels came off when I reached the YouTube channel. A dozen videos. None less than a month old. Two good clips that looked as though money had been spent with a few thousand views. The rest? Dreadful with a few dozen views at best.
Yet, research was showing that people were consuming video at a striking rate.
So, it got me thinking that there was a need to teach the skills to comms, PR, digital and marketing people to get them to start shooting their own content. I sat down with Steven Davies and we drew-up a day of training that would give comms people the skills to plan, shoot, edit and post effective video. Steven has been a joy to work with and his colleague Sophie Edwards has played her part too. It’s been a source of continuing pride and satisfaction that we’ve given people new skills that will help them communicate.
What started as a trial has flourished, grown and improved and I’m so proud of that. I know Steven is too. We’re past the 50 workshop mark. That’s 1,000 people. So, to celebrate here are six things I know.
Videos of real people work best
Your Chief Executive may be a great performer in front of the camera. But people connect best to what you can call ‘real people’. The service users. The seven-year-old kid who is raving about the bouncy castle on the park fun day. The parents of someone whose child spent his last days in the hospice.
You can still include the VIP without driving people away
I get it. You need to get the Councillor in. Or the chief executive. Put them on at the end. Tell them you are giving them the last word. You salute the flag without driving your audience away.
You need to cut your video depending on the platform
On Facebook, 21 seconds is the optimum length of a video. On YouTube it is three minutes. So, edit accordingly for the channel you are on.
You won’t scare people as much filming with a smartphone as you will with a big video camera
Smartphones are great. They fit in your pocket. You have them with you all the time. People are used to have them being pointed at them. So, if you see something that needs filming you can reach into your pocket and with permission film. You can get it there and then.
You are using a channel that people are happy to consume media on
Two thirds of the UK population have a smartphone and two thirds of them are happy to watch video that is less than five minutes. They are already on it.
Here are our next workshops. Or shout me email@example.com if you want to explore an in-house workshop.
ESSENTIAL VIDEO SKILLS FOR COMMS workshop
Leeds 26.9.17 More here.
Birmingham 5.10.17 More here.
London 17.10.17 More here.
Edinburgh 19.10.17 More here.
Cardiff 24.10.17 More here.
Manchester 31.10.17 More here.
SKILLS YOU’LL NEED FOR LIVE VIDEO workshop
Manchester 27.9.17 More here.