30 days of human comms: #56 New Zealand Police’s letter to ‘Officer Toss Pot’

What’s that cliche about a letter of complaint being great feedback? 

Well, a letter of praise can be, too.

One mother wrote to thank New Zealand Police for taking action against her new driver son who was driving too fast.

Spoiler: it has a twist.

toss

The full post is here.

There’s probably a seam of customer service thanks and messages that could be used to improve the organisation and act as better comms.



Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s