30 days of human comms: #56 New Zealand Police’s letter to ‘Officer Toss Pot’Posted: February 17, 2019
What’s that cliche about a letter of complaint being great feedback?
Well, a letter of praise can be, too.
One mother wrote to thank New Zealand Police for taking action against her new driver son who was driving too fast.
Spoiler: it has a twist.
There’s probably a seam of customer service thanks and messages that could be used to improve the organisation and act as better comms.