30 days of human comms: day #42: Birmingham New Street station

Train stations are emotional places. You say goodbye. You say hello. You lose a shoe getting onboard and get stranded in the rain.

It was raining. How was the poasenger going to reach somewhere where she could get a replacement pair?

Through Twitter, London Euston’s account spotted the problem and offered a solution.

An assistance buggy would pick up the passenger at the carriage door on arrival before taking her to a shoe shop. Beautifully simple and entirely human.

A cherry on top of the cake was the human tweet from Birmingham New Street.

Thanks Madeleine Sugden for spotting this.



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