COMMS CHANGE: You need to re-think what post-truth comms looks like tooPosted: November 18, 2016
Reading through the post-Trump and post-Brexit assessment of where we are one passage stood out.
It’s from David Simas, Barack Obama’s political director, in a lengthy New Yorker piece you can read here.
It’s touches upon Facebook fake news and echo chambers:
“Until recently, religious institutions, academia, and media set out the parameters of acceptable discourse, and it ranged from the unthinkable to the radical to the acceptable to policy,” Simas said.
“The continuum has changed. Had Donald Trump said the things he said during the campaign eight years ago—about banning Muslims, about Mexicans, about the disabled, about women—his Republican opponents, faith leaders, academia would have denounced him and there would be no way around those voices. Now, through Facebook and Twitter, you can get around them. There is social permission for this kind of discourse. Plus, through the same social media, you can find people who agree with you, who validate these thoughts and opinions. This creates a whole new permission structure, a sense of social affirmation for what was once thought unthinkable. This is a foundational change.”
And I read this in former CIPR President Stephen Waddington’s Facebook timeline.
It’s public so I’m not betraying confidences. You can see it here.
I don’t have immediate answers to what post-truth comms needs to look like. But it feels like UK diplomat Tom Fletcher’s words about communicating like an insurgent form part of it. I’m heartened there are people looking for the answers. But I’d say that that’s not enough. You can’t outsource it. It cuts straight to trust, audience and effectiveness. If you are working in the field of communications in the public sector this is something you need to tackle too.
Picture credit: Duncan Parkes / Flickr